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Trending Articles

10 mins read

What Does a Customer Service Specialist Do? Roles & Responsibilities Explained

Introduction Customer service is one of the core values of a company that helps in building a strong customer-company relationship. It is the support the company […]

by Ayushi Gupta
B2B Customer Service
9 mins read

What Does a Chat Moderator Do? Key Responsibilities Explained

Chat moderators ensure rules are followed, block spam, and keep discussions in online forums respectful and engaging. For consumer brands and D2C companies, this role goes […]

by Ashish Arpit
B2B Customer Service
7 mins read

A Comprehensive Guide to Back-Office Operations and Their Processes

Introduction Back-office tasks are important as all critical support roles play a significant part in the seamless functioning of an organization’s business. Most of these are […]

by Ashish Arpit
B2B Customer Service
9 mins read

10 Proven Techniques for De-Escalating Difficult Customer Situations

Why De-Escalation Techniques in Customer Service Matter in 2025 Let’s be honest—no one likes dealing with angry customers. The raised voices, frustration, and sometimes outright rudeness […]

by Kushal MB
B2B Customer Service
7 mins read

10 Essential Customer Service Best Practices for Success

Why Customer Service Best Practices Matter Let’s be real—bad customer service is a dealbreaker. You could have the best product in the world, but if your […]

by Ashish Arpit
B2B Customer Service
7 mins read

What Is Customer Sentiment

A satisfied customer is the best business strategy of all. Almost every business depends on its customers to ensure success and sustainable growth. For consumer brands […]

by Ayushi Gupta
B2B Customer Service BPO Customer Experience Customer Sentiments Customer Support
7 mins read

What Is Business Process Outsourcing?

Key Takeaways BPO (business process outsourcing) refers to contracting specific business functions to third-party providers. Companies use BPO to reduce costs, increase efficiency, and focus on […]

by Ayushi Gupta
B2B Customer Service
9 mins read

What is a BPO Contact Center?

A BPO contact center is a company that helps other businesses by handling their customer service calls. They have trained staff who answer questions and solve […]

by Ashish Arpit
B2B Customer Service BPO Customer Experience Customer Support
9 mins read

Understanding B2B Customer Service: Key Examples and Best Practices

Customer service in B2B is the support and assistance your business provides to other businesses that buy your products or services. Primarily, it is focused on […]

by Ayushi Gupta
B2B Customer Service Customer Experience

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