Why Customer Service Obstacles Can Make or Break Your Business Customer service isn’t always smooth sailing. No matter how great your product is, poor service can […]
Blogs
Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.
Trending Articles
10 mins read
Top 7 Customer Service Obstacles and How to Overcome Them
by
Pratik Nasre
B2B Customer Service
10 mins read
Customer Service Models Explained: Choosing the Best Approach for Your Brand
Why Your Customer Service Model Matters Think about the last time you had a stellar customer service models experience. Maybe a support rep solved your issue […]
by
Pratik Nasre
B2B Customer Service
10 mins read
Reactive vs. Proactive: Which Customer Service Approach Works Best?
Reactive vs. proactive are two ways your business can support customers. In reactive customer care, you wait for customers to report problems. Whereas, in proactive customer […]
by
Pratik Nasre
B2B Customer Service
10 mins read
Top Customer Service Abilities That Drive Success in E-commerce
The best skills to have for customer service allow your agents to provide excellent support to customers. These include empathy, problem-solving, active listening, and time management. […]
by
Pratik Nasre
B2B Customer Service
10 mins read
Choosing Customer Service Channels: What Works Best for Your Industry?
Customer service channels represent touchpoints used by your business to provide customer support. Commonly, these include phone, email, chatbots, live chat, social media, video chat, and […]
by
Pratik Nasre
B2B Customer Service
10 mins read
What Does a Customer Service Specialist Do? Roles & Responsibilities Explained
Introduction Customer service is one of the core values of a company that helps in building a strong customer-company relationship. It is the support the company […]
by
Pratik Nasre
B2B Customer Service
9 mins read
What Does a Chat Moderator Do? Key Responsibilities Explained
Key Takeaways Chat moderators ensure rules are followed, block spam, and keep discussions in online forums respectful and engaging. Aside from keeping an eye on the […]
by
Ashish
B2B Customer Service
8 mins read
A Comprehensive Guide to Back-Office Operations and Their Processes
Introduction Back-office tasks are important as all critical support roles play a significant part in the seamless functioning of an organisation’s business. Most of these are […]
by
Ashish
B2B Customer Service
12 mins read
10 Proven Techniques for De-Escalating Difficult Customer Situations
Why De-Escalation Techniques in Customer Service Matter Let’s be honest—no one likes dealing with angry customers. The raised voices, frustration, and sometimes outright rudeness can make […]
by
Kushal
B2B Customer Service
13 mins read
10 Essential Customer Service Best Practices for Success
Why Customer Service Best Practices Matter Let’s be real—bad customer service is a dealbreaker. You could have the best product in the world, but if your […]
by
Ashish
B2B Customer Service
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