Why De-Escalation Techniques in Customer Service Matter Let’s be honest—no one likes dealing with angry customers. The raised voices, frustration, and sometimes outright rudeness can make […]
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Trending Articles
12 mins read
10 Proven Techniques for De-Escalating Difficult Customer Situations
by
Kushal MB
B2B Customer Service
14 mins read
10 Essential Customer Service Best Practices for Success
Why Customer Service Best Practices Matter Let’s be real—bad customer service is a dealbreaker. You could have the best product in the world, but if your […]
by
Ashish Arpit
B2B Customer Service
12 mins read
What Is Business Process Outsourcing?
Key Takeaways BPO (business process outsourcing) refers to contracting specific business functions to third-party providers. Companies use BPO to reduce costs, increase efficiency, and focus on […]
by
Ayushi Gupta
B2B Customer Service
11 mins read
What is a BPO Contact Center?
A BPO contact center is a company that helps other businesses by handling their customer service calls. They have trained staff who answer questions and solve […]
by
Ashish Arpit
B2B Customer Service
BPO
Customer Experience
Customer Support
11 mins read
Understanding B2B Customer Service: Key Examples and Best Practices
Customer service in B2B is the support and assistance your business provides to other businesses that buy your products or services. Primarily, it is focused on […]
by
Ayushi Gupta
B2B Customer Service
Customer Experience
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