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Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.

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Trending Articles

9 mins read

Crafting Effective SLAs: Key Components and Best Practices

Service Level Agreements (SLAs) are legally acceptable contracts executed between a provider and a client. They explain the scope of work, acceptable quality, and responsibilities of […]

by Kushal MB
Customer Experience Customer Support
11 mins read

Developing a Comprehensive and Effective Customer Care Business Plan

A customer care business plan is a structured guide. It defines how a company will support customers before, during, and after a sale. To make this […]

by Ashish Arpit
B2B Customer Service Customer Experience
11 mins read

Essential Call Center Metrics Every Manager Should Monitor

By analysing call centre metrics, you can understand how your team is performing. These numbers show how fast calls are answered, how many calls are handled, […]

by Ayushi Gupta
Customer Experience
11 mins read

Top Strategies to Elevate Your Team’s Customer Service Competencies​

Customer service competency is the ability to regularly deliver service that meets or exceeds customer expectations. It includes strong communication, 100% product knowledge, problem-solving skills, and […]

by Ayushi Gupta
B2B Customer Service Customer Experience
12 mins read

Improve Your CSAT Scores Today – Proven Tips to Enhance Customer Satisfaction!

The Customer Satisfaction Score (CSAT) is a number that shows how satisfied customers are with a specific interaction, product, or service. To calculate it, you send […]

by Ayushi Gupta
Customer Experience Customer Support
11 mins read

Automating Resolution of Repetitive Support Issues: Strategies for Efficiency

Resolution time is the total duration it takes from when a customer submits a support request to when their issue is 100% resolved. To become an […]

by Ayushi Gupta
Customer Experience
11 mins read

Explore DaaS Solutions – Revolutionize Your Device Management Strategy!

Through DaaS solutions, you can get computers, tablets, phones, and related software through a monthly subscription. Instead of paying a large amount upfront to buy equipment, […]

by Ayushi Gupta
Customer Experience
11 mins read

The Role of AI in Enhancing Content Moderation for Safer Online Communities​

To enhance content moderation quality most businesses nowadays are using AI. Using AI models, you can automate the process of reviewing and managing user-generated content. These […]

by Ayushi Gupta
content moderation Customer Experience Customer Support
12 mins read

How to Create a Digital Customer Journey Map: Discover, Develop & Deliver

Key Takeaways A digital customer journey map reveals how customers interact with your brand across online touchpoints—helping you improve every step of the experience. Mapping digital […]

by Ashish Arpit
B2B Customer Service Customer Experience
11 mins read

Why Machine Learning Is the Future of Customer Service

Key Takeaways Machine learning customer service tools help automate repetitive tasks, personalize interactions and improve speed and accuracy across CX operations. AI and machine learning in […]

by Kushal MB
B2B Customer Service Customer Experience

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