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Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.

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Trending Articles

12 mins read

Why Multilingual Support is Essential for Customer Success

In this competitive market space, building and thriving a business can be successful only when you create a successful customer support and customer interaction. For consumer […]

by Ayushi Gupta
B2B Customer Service BPO Customer Experience Customer Support
14 mins read

Customer Satisfaction KPI: Metrics That Matter for Business Success

When a brand or business starts, the focus is on launching quality products. But if the business needs to succeed and thrive in this competitive world, […]

by Ashish Arpit
B2B Customer Service BPO Customer Experience Customer Support
11 mins read

Boost Engagement Across Channels – Master Omnichannel Strategies Today!

In this fast-paced and competitive world, staying connected with customers is always important. It is also very important for business growth. You cannot rely on a […]

by Ayushi Gupta
B2B Customer Service BPO Customer Experience Customer Support
12 mins read

Boost Customer Engagement Now – Proven Strategies to Drive Loyalty!

To boost customer engagement, modern consumer brands in the US, UK & Australia must create meaningful interactions that build trust and emotional connection with your brand. […]

by Kushal MB
Customer Experience Customer Sentiments
12 mins read

Types of Human Data Labeling for Effective AI Labelling

AI data labeling is the process of tagging raw data (such as text, images, or audio) with accurate labels. It allows AI models to recognise patterns […]

by Ayushi Gupta
AI Support B2B Customer Service BPO Customer Experience Customer Support IT Support
11 mins read

Jobs Replaced by AI: Transforming Customer Experience Through Automation

AI-enhanced customer experience refers to the use of artificial intelligence technologies in customer service. For CX leaders at consumer brands and D2C companies in the U.S., […]

by Ashish Arpit
Customer Experience
13 mins read

Exceptional E-commerce Support for Your Organization

Customer experience (CX) is how people feel about your business after dealing with it in any way – before buying, while buying, and after buying. This […]

by Kushal MB
Customer Experience
8 mins read

How to Collect Customer Feedback: Tips & Best Practices for Success

Customer feedback is the best way to understand real-time issues customers face while using your service or product. Think of it as a sort of data-mining […]

by Ashish Arpit
Customer Experience
11 mins read

How to Calculate Churn Rate: Formula and Key Insights To Reduce It

The churn rate is the percentage of customers who stop using your company’s product or service. It is calculated for a specific period (say quarterly or […]

by Kushal MB
Customer Experience
11 mins read

How to Increase Customer Retention Rate with Proven Strategies

Key Takeaways Retaining customers is more cost-effective and profitable than constantly acquiring new ones. Onboarding, personalized communication, and proactive support are essential for long-term loyalty. Tracking […]

by Kushal MB
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