By using AI in customer service, you can automate responses, reduce agent workload, and offer 24/7 customer support. To make a successful integration, you need to […]
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11 mins read
How Companies Use AI to Reduce Helpdesk Workload in Support Strategy
by
Ashish Arpit
Customer Experience
10 mins read
Build a Knowledge Base That Works – Improve Your Customer Service Now!
Key Takeaways A well-structured customer service knowledge base empowers customers to find answers quickly and independently. Using knowledge base software streamlines support operations, reduces ticket volume, […]
by
Ayushi Gupta
Customer Experience
10 mins read
Enhance Your Customer Experience Today – Proven Strategies Inside!
Customer experience optimisation refers to enhancing how customers feel about your business at every point in their journey, from first awareness to purchase and ongoing support. […]
by
Kushal MB
Customer Experience
13 mins read
How to Increase Customer Lifetime Value and Boost Profits
Customer Lifetime Value (CLV) is the total revenue a business can expect from a customer over their entire relationship. By calculating it, you can identify high-value […]
by
Ayushi Gupta
Customer Experience
12 mins read
What is a Customer Journey Map and Why Every Business Needs One?
A customer journey map is a visual representation of a customer’s experience with a business (from discovery to purchase and beyond). It covers key touchpoints, emotions, […]
by
Ashish Arpit
Customer Experience
12 mins read
How Live Agent Customer CX is Transformed by Live Chat Support
Live chat support is a real-time customer service channel. It allows businesses to communicate with customers through a chat window on their website or app. Using […]
by
Kushal MB
Customer Experience
9 mins read
Effective Customer Service Management with Ticketing Systems
A ticketing system manages customer inquiries by converting them into trackable customer service tickets. It organises, prioritises, and automates responses which lead to faster issue resolution. […]
by
Ayushi Gupta
B2B Customer Service
BPO
Customer Experience
Customer Support
12 mins read
What is Out of Production Stock Called and How to Avoid Stockouts in 2025?
A product is out of stock when your customers cannot purchase it due to depleted inventory. This can occur in both online and offline stores. For […]
by
Ayushi Gupta
Customer Experience
6 mins read
Pros and Cons of Outsourcing You Need to Know
S Small businesses achieve cost savings alongside enhanced efficiency by delegating work to outside vendors through outsourcing. The outsourcing method presents two major dangers, which include […]
by
Ayushi Gupta
Customer Experience
8 mins read
Effective Ways to Improve Your Customer Lifetime Value
Introduction Businesses seeking long-term growth and profitability must increase customer lifetime value (CLV). CLV calculates the total amount of money a customer is anticipated to bring […]
by
Ayushi Gupta
Customer Experience
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