A chat moderator is someone who keeps online conversations safe and respectful. Their job is to watch over messages in online business spaces (your social media […]
Blogs
Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.
Filter by:
All Ad Operations AI Support B2B Customer Service BPO Business Operations content moderation Customer Complaints Customer Experience Customer Sentiments Customer Support Email Support HR Image annotation IT Support learning and development in HRM Media Buying & Execution Media Operations Social Media Support voice supportTrending Articles
8 mins read
A Complete Guide to Understanding the Role of a Chat Moderator
by
Kushal MB
Customer Experience
8 mins read
Tips To Build A Customer Support Team
The goal as a company is to build customer service that is not just the best but industry-defining. Gone are the days when pricing was the […]
by
Kushal MB
Customer Experience
8 mins read
How To Ensure a High Customer Satisfaction Score?
Customer Satisfaction Score (CSAT) measures how happy customers are with your product or service. In 2025, a higher CSAT score drives measurable business growth and customer […]
by
Kushal MB
Customer Experience
7 mins read
What is Customer Experience?
Customer Experience (CX) covers everything your customer goes through when dealing with your business. It starts from the first time they hear about your brand (like […]
by
Ashish Arpit
Customer Experience
6 mins read
Definitive Guide to Customer Experience Management
Customer Experience Management (CXM) allows you to track and improve how customers interact with your products or services. It helps you better understand what your customers […]
by
Kushal MB
Customer Experience
7 mins read
What is a Good Retention Rate?
Customer retention rate tells you how many customers keep using your product or service over a certain time. It helps you understand if people like your […]
by
Ashish Arpit
Customer Experience
8 mins read
Understanding Customer Churn: Definition, Meaning, and Strategies
Customer churn represents the number of customers who stop using your company’s products or services. Usually, this happens for many reasons, such as dissatisfaction, better offers […]
by
Ayushi Gupta
Customer Experience
9 mins read
What is a BPO Contact Center?
A BPO contact center is a company that helps other businesses by handling their customer service calls. They have trained staff who answer questions and solve […]
by
Ashish Arpit
B2B Customer Service
BPO
Customer Experience
Customer Support
7 mins read
What is Customer Journey Map?
A customer experience map visually represents how customers interact with your business from start to finish. It allows you to see things from the customer’s point […]
by
Ayushi Gupta
Customer Experience
8 mins read
What is Customer Value and How to Grow it?
Customer value can be understood as a metric of how a customer perceives a product after considering its cost, quality and the value it adds through […]
by
Kushal MB
Customer Experience
Our data-
driven process unlocks growth opportunities.
1
Discover
We listen to your needs and identify where we can support you.
2
Develop
We create a tailored plan to achieve your goals.
3
Deliver
We help you grow your business as an extension of your team.