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Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.

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Trending Articles

11 mins read

Elevating Online Travel Customer Experience: A Journey

Travel customer experience is the complete journey a traveller goes through when interacting with a travel brand online (from booking to feedback). As a travel agency, […]

by Ayushi
Customer Experience
10 mins read

Drive Customer Success – Learn How a Manager Can Transform Your Strategy!

To drive customer success, you need a combination of CSM, SAP, and Data! Together, they form a comprehensive customer success strategy. In it, a Customer Success […]

by Ayushi
Customer Experience
13 mins read

Is Zoho Right for You? Weigh the Zoho Crm Pros and Cons Before You Decide!

Zoho CRM is a customer relationship management platform. It lets you manage sales, marketing, and customer support processes from one place. However, before making the selection, […]

by Ayushi
Customer Experience
10 mins read

BPO vs KPO Which Is Better: Discover Outsourcing Solution Delivering the Best ROI?

KPO vs BPO which is better for your business, depends on your operational needs and growth goals. BPO handles routine tasks. Whereas, KPO delivers expert and […]

by Ashish
Customer Experience
9 mins read

Strategies to Prevent Workplace Burnout and Boost Morale

Preventing workplace burnout refers to proactive efforts that reduce chronic work-related stress. To create a supportive work environment, you set realistic expectations and promote work-life balance. […]

by Kushal
Customer Experience
9 mins read

Crafting Effective SLAs: Key Components and Best Practices

Service Level Agreements (SLAs) are legally acceptable contracts executed between a provider and a client. They explain the scope of work, acceptable quality, and responsibilities of […]

by Kushal
Customer Experience Customer Support
11 mins read

Developing a Comprehensive and Effective Customer Care Strategy​

A customer care business plan is a structured guide. It defines how a company will support customers before, during, and after a sale. To make this […]

by Ashish
B2B Customer Service Customer Experience
11 mins read

Essential Call Center Metrics Every Manager Should Monitor​

By analysing call centre metrics, you can understand how your team is performing. These numbers show how fast calls are answered, how many calls are handled, […]

by Ayushi
Customer Experience
11 mins read

Top Strategies to Elevate Your Team’s Customer Service Competencies​

Customer service competency is the ability to regularly deliver service that meets or exceeds customer expectations. It includes strong communication, 100% product knowledge, problem-solving skills, and […]

by Ayushi
B2B Customer Service Customer Experience
11 mins read

Improve Your CSAT Scores Today – Proven Tips to Enhance Customer Satisfaction!

The Customer Satisfaction Score (CSAT) is a number that shows how satisfied customers are with a specific interaction, product, or service. To calculate it, you send […]

by Ayushi
Customer Experience Customer Support

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