A customer journey map visually represents how customers interact with your business from start to finish. It allows you to see things from the customer’s point […]
Blogs
Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.
Trending Articles
8 mins read
What is Customer Journey Map?
by
Pratik Nasre
Customer Experience
6 mins read
What is Customer Value and How to Grow it?
Customer value can be understood as a metric of how a customer perceives a product after considering its cost, quality and the value it adds through […]
by
Kushal
Customer Experience
6 mins read
Learning and Development in Human Resource Management
As a business owner, you want your employees to improve their skills and grow in their careers. This process is called Learning and Development (L&D) in […]
by
Pratik Nasre
Customer Experience
8 mins read
What is KPO?
KPO stands for Knowledge Process Outsourcing. This means hiring another company to do tasks that need special skills or require deep knowledge. For business owners, this […]
by
Ashish
Customer Experience
9 mins read
What is Customer Value? How Atidiv Can Help?
Customer Lifetime Value (CLTV) is the total revenue a business earns from a customer throughout their relationship. It directly links to customer retention, as higher retention […]
by
Pratik Nasre
Customer Experience
9 mins read
What Is Image Annotation and What Is It Used For?
Image annotation is the process of labeling or tagging images. It is used to train AI models to recognise objects, people, or patterns. This technique is […]
by
Kushal
Customer Experience
Image annotation
10 mins read
Understanding B2B Customer Service: Key Examples and Best Practices
Customer service in B2B is the support and assistance your business provides to other businesses that buy your products or services. Primarily, it is focused on […]
by
Pratik Nasre
B2B Customer Service
Customer Experience
8 mins read
Leveraging Speech Analytics to Boost Call Center Performance
Speech analytics is a smart technology. It helps call centers to not only just record calls but also analyse tone, emotions, and common complaints. This gives […]
by
Pratik Nasre
Customer Experience
10 mins read
How to Calm an Upset Customer Effectively?
An angry customer usually complains about your product or service. Sometimes, they become abusive and vent their frustration. To deescalate such situations, your customer support agents […]
by
Ashish
Customer Experience
Uncategorized
8 mins read
Leveraging Data Analytics in Call Centres: Atidiv’s Approach to Improving Customer Experience
Call centre management refers to running a contact centre smoothly. The goal is to offer the best customer experience (CX). To do so, businesses should analyse […]
by
Kushal
Customer Experience
Our data-
driven process unlocks growth opportunities.
1
Discover
We listen to your needs and identify where we can support you.
2
Develop
We create a tailored plan to achieve your goals.
3
Deliver
We help you grow your business as an extension of your team.