Blogs

Explore Blockchain for Customer Support – Enhance Security and Efficiency!

Blockchain customer support refers to the use of blockchain technology to offer customer experience solutions. It lets you store tamper-proof records, offer real-time updates, and set […]

Unlock Richpanel Revenue Growth: How Smarter Customer Support Drives eCommerce Success

E-commerce customer support refers to the process of assisting online shoppers across platforms like chat, email, and social media. It is related to resolving queries, managing […]

Exploring ‘Phygital’ Experiences: Bridging Physical and Digital CX

Phygital experiences combine physical and digital interactions. They create a connected customer journey by linking in-person services with digital tools like apps, websites, or devices. The […]

B2B Customer Service Customer Support

10 mins read

Upcoming Innovations in Call Center Technology

Call center technology refers to the software and hardware used to manage customer communication across phone, chat, email, and other channels. Using it, you can route […]

by Kushal MB

Why Multilingual Support is Essential for Customer Success

In this competitive market space, building and thriving a business can be successful only when you create a successful customer support and customer interaction. So, how […]

12 mins read

Top Tips for Providing Excellent Phone Customer Support

Customer service over the phone is a method in which you offer telephonic support to your customers. It enables real-time and voice-based communication between your customer […]

by Ashish Arpit

7 mins read

AI Customer Service Call Center: Transforming Support

With the market becoming more prone to AI-tech-related operations, customer support has not been an exception. AI-led customer support has led businesses to have more meaningful […]

by Kushal MB

10 mins read

Enhancing Online Mini Casino Player Retention: A Comprehensive Guide

Online casino customer support is a dedicated service. It assists players with account access, payments, game issues, and platform queries through channels like live chat, email, […]

by Ashish Arpit

9 mins read

Effective Customer Service Management with Ticketing Systems

A ticketing system manages customer inquiries by converting them into trackable customer service tickets. It organises, prioritises, and automates responses which lead to faster issue resolution. […]