Some of the best countries for outsourcing in 2025 are India, Vietnam, the Philippines, Poland, Malaysia and China. These nations offer affordable labor, skilled multilingual talent […]
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13 mins read
Outsourcing to Low Cost Countries: Top BPO Destinations in 2025
by
Ayushi Gupta
B2B Customer Service
BPO
Customer Experience
Customer Support
13 mins read
Elevating Online Travel Customer Experience: A Journey
Travel customer experience is the complete journey a traveller goes through when interacting with a travel brand online (from booking to feedback). As a travel agency, […]
by
Ayushi Gupta
Customer Experience
11 mins read
Drive Customer Success – Learn How a Manager Can Transform Your Strategy!
To drive customer success, you need a combination of CSM, SAP and data driven insights. Together, they form a comprehensive customer success strategy. In it, a […]
by
Ayushi Gupta
Customer Experience
14 mins read
Is Zoho Right for You? Weigh the Zoho Crm Pros and Cons Before You Decide!
Zoho CRM is a customer relationship management platform. It lets you manage sales, marketing, and customer support processes from one place. However, before making the selection, […]
by
Ayushi Gupta
Customer Experience
11 mins read
BPO vs KPO Which Is Better: Discover Outsourcing Solution Delivering the Best ROI?
Choosing between KPO and BPO depends on your company’s operational maturity and growth goals. BPO handles routine tasks. Whereas, KPO delivers data-backed, strategic support that directly […]
by
Ashish Arpit
Customer Experience
12 mins read
Strategies to Prevent Workplace Burnout and Boost Morale
Preventing workplace burnout refers to proactive efforts that reduce chronic work-related stress. 59% of the Millennials and 58% of the Gen Z report the highest burnout […]
by
Kushal MB
Customer Experience
11 mins read
Understanding the 13th Payment: Global Practices and Key Benefits
13th salary is an additional payment made to employees. Usually, it is generally equal to one month’s basic salary. This extra pay is either mandated by […]
by
Ashish Arpit
Uncategorized
11 mins read
Crafting Effective SLAs: Key Components and Best Practices
Service Level Agreements (SLAs) are legally acceptable contracts executed between a provider and a client. They explain the scope of work, acceptable quality, and responsibilities of […]
by
Kushal MB
Customer Experience
Customer Support
13 mins read
Developing a Comprehensive and Effective Customer Care Business Plan
A customer care business plan is a structured guide. It defines how a company will support customers before, during, and after a sale. For consumer brands […]
by
Ashish Arpit
B2B Customer Service
Customer Experience
12 mins read
Essential Call Center Metrics Every Manager Should Monitor
By analyzing call center metrics, you can understand how your team is performing. These numbers show how fast calls are answered, how many calls are handled, […]
by
Ayushi Gupta
Customer Experience