Key Takeaways Aircall is a leading cloud-based phone system built for fast-scaling teams managing customer conversations across countries. Leading features are access to local and international […]
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11 mins read
Aircall Review: The Best Cloud-Based Phone System for Modern Teams
by
Kushal MB
IT Support
12 mins read
Outsourcing Benefits and Key Roles for Startups
Key Takeaways Outsourcing benefits for startups save money by eliminating the need to hire full-time staff for every role. It gives you quick access to specialized […]
by
Ashish Arpit
BPO
Customer Experience
IT Support
12 mins read
Key Questions to Ask Before Outsourcing Business Processes
Key Takeaways Asking the right outsourcing questions up front helps avoid confusion, delays and budget surprises later on. Key areas to clarify include communication, turnaround times, […]
by
Kushal MB
BPO
Customer Experience
12 mins read
Recent Trends in CRM: What’s Shaping the Future of Customer Relationships
Key Takeaways AI, hyper personalization and automation are redefining how modern CRM platforms engage customers in 2025, making them essential to every customer relationship strategy. Mobile […]
by
Kushal MB
B2B Customer Service
11 mins read
Handling Customer Escalations Like a Pro
Key Takeaways Customer escalation management is about solving high-stakes issues with calm, clarity, and confidence. A clear, consistent escalation process helps turn unhappy customers into loyal […]
by
Ayushi Gupta
Customer Experience
12 mins read
Discover the Future of AI in Customer Service – Stay Ahead of the Curve!
Key Takeaways AI is transforming how modern CX teams deliver service by handling routine tasks and freeing human agents to focus on empathy driven, high value […]
by
Ashish Arpit
B2B Customer Service
12 mins read
Enhance Your Support Across Channels – Master Omnichannel Strategies Now!
Key Takeaways An omnichannel helpdesk centralizes all customer conversations across email, chat, social, and phone—delivering faster, more consistent support. Omnichannel customer support reduces frustration by keeping […]
by
Ayushi Gupta
Customer Experience
12 mins read
Zendesk Pros and Cons: A Complete Guide for Businesses
Key Takeaways Zendesk offers robust omnichannel capabilities, advanced AI tools and deep customization, making it ideal for scaling customer support operations in 2025. However, it can […]
by
Ayushi Gupta
Customer Experience
11 mins read
What Makes Great Customer Service? Essential Characteristics to Strive For
Key Takeaways Great customer service goes beyond solving problems—trust, loyalty and long-term relationships. Speed, empathy, clarity and consistency are the core traits of standout support teams. Personalization […]
by
Ayushi Gupta
B2B Customer Service
Customer Experience
11 mins read
Augment Live Contact Agents with AI: Key Advantages for Customer Service
Key Takeaways An augmented agent blends human assistance with AI support for quicker, more precise service. Agent augmentation enhances response time, minimizes errors, and increases customer […]
by
Kushal MB
B2B Customer Service
Customer Experience