Call center technology refers to the software and hardware used to manage customer communication across phone, chat, email, and other channels. Using it, you can route […]
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12 mins read
Upcoming Innovations in Call Center Technology
by
Kushal MB
Customer Support
12 mins read
Automated Labelling vs. Manual: Choosing the Right Approach for Scalable Data Annotation
Automated labeling is the process of using machine learning algorithms to tag or classify data without human involvement. It learns from a small set of labeled […]
by
Ayushi Gupta
B2B Customer Service
BPO
Customer Experience
Customer Support
12 mins read
Why Multilingual Support is Essential for Customer Success
In this competitive market space, building and thriving a business can be successful only when you create a successful customer support and customer interaction. For consumer […]
by
Ayushi Gupta
B2B Customer Service
BPO
Customer Experience
Customer Support
14 mins read
Customer Satisfaction KPI: Metrics That Matter for Business Success
When a brand or business starts, the focus is on launching quality products. But if the business needs to succeed and thrive in this competitive world, […]
by
Ashish Arpit
B2B Customer Service
BPO
Customer Experience
Customer Support
11 mins read
Boost Engagement Across Channels – Master Omnichannel Strategies Today!
In this fast-paced and competitive world, staying connected with customers is always important. It is also very important for business growth. You cannot rely on a […]
by
Ayushi Gupta
B2B Customer Service
BPO
Customer Experience
Customer Support
12 mins read
Boost Customer Engagement Now – Proven Strategies to Drive Loyalty!
To boost customer engagement, modern consumer brands in the US, UK & Australia must create meaningful interactions that build trust and emotional connection with your brand. […]
by
Kushal MB
Customer Experience
Customer Sentiments
12 mins read
Types of Human Data Labeling for Effective AI Labelling
AI data labeling is the process of tagging raw data (such as text, images, or audio) with accurate labels. It allows AI models to recognise patterns […]
by
Ayushi Gupta
AI Support
B2B Customer Service
BPO
Customer Experience
Customer Support
IT Support
12 mins read
AI Innovations in the Citizen Services AI Market for Government Agencies
Nowadays, AI is being used in citizen services to make them faster, easier, and more accurate for people. It helps with tasks like form processing, public […]
by
Ayushi Gupta
Uncategorized
11 mins read
Jobs Replaced by AI: Transforming Customer Experience Through Automation
AI-enhanced customer experience refers to the use of artificial intelligence technologies in customer service. For CX leaders at consumer brands and D2C companies in the U.S., […]
by
Ashish Arpit
Customer Experience
13 mins read
12 Creative Ways to Keep Your Customers Happy
At present, in 2025, Satisfied clients are customers whose expectations have been met or exceeded by a company’s products, services, or support. They experience positive interaction […]
by
Kushal MB
B2B Customer Service