Key Takeaways A high-performing customer service department is built on strong people skills, streamlined processes, and clear performance metrics. Defining clear customer service tiers helps route […]
Blogs
Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.
Filter by:
All Accounting Ad Operations AI Support B2B Customer Service Bookkeeping BPO Business Operations content moderation Customer Complaints Customer Experience Customer Sentiments Customer Support Email Support HR Image annotation IT Support learning and development in HRM Media Buying & Execution Media Operations Social Media Support voice supportTrending Articles
11 mins read
Building a High-Performing Customer Service Department: Best Practices
by
Ayushi Gupta
B2B Customer Service
11 mins read
The Future of Customer Service: Are You Ready for the Next Big Change? Get Ready to Evolve with Us!
Key Takeaways The future of customer service blends AI efficiency with human empathy. Omnichannel support and personalization are no longer optional—they’re expected. Predictive support will help […]
by
Ashish Arpit
B2B Customer Service
8 mins read
Building a Customer Centric Organization: A Step-by-Step Guide
Key Takeaways Have a basic understanding of customer centricity. Prioritizing and anticipating the needs of the customer. Importance of proactive customer service. Constant innovations and improvements […]
by
Ayushi Gupta
Customer Experience
11 mins read
Insights on the Future of Customer Service and Support
Key Takeaways Customer service is evolving from reactive to proactive, with personalization, data, and speed at the core of modern support. AI is enhancing—not replacing—human agents […]
by
Ashish Arpit
B2B Customer Service
11 mins read
Bad Customer Service Examples and How to Avoid Them
Key Takeaways Even small customer service missteps can lead to lost trust and revenue. Common examples of poor customer service include robotic replies, long hold times, […]
by
Ayushi Gupta
B2B Customer Service
10 mins read
Practical Advice: How Good Customer Service Translates to Business Success
Key Takeaways Good customer service is more than problem-solving—it’s a long-term growth strategy. The advantages of good customer service include higher loyalty, better retention, and stronger […]
by
Kushal MB
B2B Customer Service
6 mins read
Essential Customer Service Resources You Should Be Using Today
Key Takeaways Understand how customer service essentials help you leverage customer service. Take a deep look at the essential customer service resources that you should be […]
by
Ayushi Gupta
Customer Experience
12 mins read
How to Join a Startup: A 5-Stage Guide for New Employees
Key Takeaways: Joining a startup company is a fast-paced, high-growth opportunity where adaptability, initiative, and problem-solving are key to success. The first year is a journey […]
by
Ayushi Gupta
Customer Experience
10 mins read
Find the Best AI for Customer Service – Compare Leading Solutions Today!
Key Takeaways AI-based customer service software automates support to save time, reduce delays, and improve customer experience. Choosing the right AI tool is based on your […]
by
Ayushi Gupta
Customer Experience
11 mins read
Does Call Center Outsourcing Harm Customer Service Quality?
Call center burnout is a state of physical, emotional, and mental exhaustion. It is caused by prolonged stress, high workloads, and repetitive tasks. Such burnout leads […]
by
Ayushi Gupta
B2B Customer Service