As a customer service manager, you are a professional responsible for leading and overseeing a company’s customer service team. Your role is to ensure customer satisfaction […]
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12 mins read
Are You a Customer Service Manager? Learn How to Elevate Your Role and Lead with Confidence!
by
Ayushi Gupta
B2B Customer Service
10 mins read
10 Proven Team Building Strategies to Boost Employee Engagement and Performance
Team-building strategies are special programs designed to build trust, improve communication and strengthen productivity in the workplace. Some proven techniques are the Elevated Raceway, Anything it […]
by
Ashish Arpit
Uncategorized
12 mins read
Helpdesk vs. Service Desk: What’s the Difference and Which One Do You Need?
A help desk is a reactive IT support system. It focuses on resolving technical issues and assisting end-users with troubleshooting requests. In comparison, a service desk […]
by
Kushal MB
Uncategorized
13 mins read
How to Increase Customer Lifetime Value and Boost Profits
Customer Lifetime Value (CLV) is the total revenue a business can expect from a customer over their entire relationship. By calculating it, you can identify high-value […]
by
Ayushi Gupta
Customer Experience
12 mins read
Predictive Customer Experience Trends to Watch in 2025
The customer experience trends in 2025 focus on hyper-personalisation, omnichannel engagement, omnichannel trends 2025 and strong customer retention. They also point to emerging technologies, like AI, […]
by
Ashish Arpit
B2B Customer Service
12 mins read
Cost-Effective Strategies to Reduce Call Centre Cost
Key Takeaways Reducing call center costs doesn’t mean compromising on service—efficiency is your secret weapon. Automation, self-service, and smart staffing can lower expenses while boosting customer […]
by
Kushal MB
B2B Customer Service
12 mins read
What is a Customer Journey Map and Why Every Business Needs One?
A customer journey map is a visual representation of a customer’s experience with a business (from discovery to purchase and beyond). It covers key touchpoints, emotions, […]
by
Ashish Arpit
Customer Experience
11 mins read
How Does Co Browsing Work? Improve Customer Support in Real Time
Co-browsing is a real-time collaborative technology. Most businesses use it to offer an instant resolution to customer queries. Through it,agents can view and interact with a […]
by
Ashish Arpit
B2B Customer Service
12 mins read
How Live Agent Customer CX is Transformed by Live Chat Support
Live chat support is a real-time customer service channel. It allows businesses to communicate with customers through a chat window on their website or app. Using […]
by
Kushal MB
Customer Experience
13 mins read
Tiered Support: How to Build an Efficient Support Structure
A multi-tiered support model categorizes issues into different levels (tiers) based on complexity. Lower tiers handle simple problems, while higher tiers resolve more technical or specialised […]
by
Kushal MB
B2B Customer Service