Key Takeaways Handled correctly, complaints can turn frustrated customers into loyal brand advocates. Listening and empathy are the foundation of great customer service. Using proven techniques […]
Blogs
Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.
Filter by:
All Ad Operations AI Support B2B Customer Service BPO Business Operations content moderation Customer Complaints Customer Experience Customer Sentiments Customer Support Email Support HR Image annotation IT Support learning and development in HRM Media Buying & Execution Media Operations Social Media Support voice supportTrending Articles
11 mins read
7 Techniques for Handling Customer Complaints: Improve Customer Relations
by
Ayushi Gupta
B2B Customer Service
11 mins read
Top 7 Customer Service Obstacles and How to Overcome Them
Why Customer Service Obstacles Can Make or Break Your Business Customer service isn’t always smooth sailing. No matter how great your product is, poor service can […]
by
Ayushi Gupta
B2B Customer Service
11 mins read
Customer Service Models Explained: Choosing the Best Approach for Your Brand
Why Your Customer Service Model Matters Think about the last time you had a stellar customer service models experience. Maybe a support rep solved your issue […]
by
Ayushi Gupta
B2B Customer Service
11 mins read
Reactive vs. Proactive: Which Customer Service Approach Works Best?
Reactive vs. proactive are two ways your business can support customers. In reactive customer care, you wait for customers to report problems. Whereas, in proactive customer […]
by
Ayushi Gupta
B2B Customer Service
12 mins read
What is Out of Production Stock Called and How to Avoid Stockouts in 2025?
A product is out of stock when your customers cannot purchase it due to depleted inventory. This can occur in both online and offline stores. For […]
by
Ayushi Gupta
Customer Experience
11 mins read
Top Customer Service Abilities That Drive Success in E-commerce
The best skills to have for customer service allow your agents to provide excellent support to customers. These include empathy, problem-solving, active listening, and time management. […]
by
Ayushi Gupta
B2B Customer Service
10 mins read
Choosing Customer Service Channels: What Works Best for Your Industry?
Customer service channels represent touchpoints used by your business to provide customer support. Commonly, these include phone, email, chatbots, live chat, social media, video chat, and […]
by
Ayushi Gupta
B2B Customer Service
10 mins read
What Does a Customer Service Specialist Do? Roles & Responsibilities Explained
Introduction Customer service is one of the core values of a company that helps in building a strong customer-company relationship. It is the support the company […]
by
Ayushi Gupta
B2B Customer Service
6 mins read
Pros and Cons of Outsourcing You Need to Know
S Small businesses achieve cost savings alongside enhanced efficiency by delegating work to outside vendors through outsourcing. The outsourcing method presents two major dangers, which include […]
by
Ayushi Gupta
Customer Experience
8 mins read
Effective Ways to Improve Your Customer Lifetime Value
Introduction Businesses seeking long-term growth and profitability must increase customer lifetime value (CLV). CLV calculates the total amount of money a customer is anticipated to bring […]
by
Ayushi Gupta
Customer Experience