Blogs

Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.

Trending Articles

6 mins read

7 Benefits of Customer Support Outsourcing for Better Business Performance

Why Customer Service Outsourcing is a Game-Changer Running a business is already a juggling act—managing products, marketing, sales, operations, and everything in between. Now throw customer […]

by Ayushi Gupta
Customer Experience
8 mins read

Ten Key Benefits of Business Process Outsourcing (BPO)

Imagine you are running a fast-scaling consumer brand and selling products and services to customers. You know what sells and how the quality of your products […]

by Ayushi Gupta
Customer Experience
14 mins read

Top 12 Customer Experience Tools For 2025

CX tools are software solutions that enhance customer experience. They collect feedback, analyse data, and automate communications. This makes customer service faster, reduces complaints, and boosts […]

by Ayushi Gupta
Customer Experience
9 mins read

What Does a Chat Moderator Do? Key Responsibilities Explained

Chat moderators ensure rules are followed, block spam, and keep discussions in online forums respectful and engaging. For consumer brands and D2C companies, this role goes […]

by Ashish Arpit
B2B Customer Service
9 mins read

12 Proven Strategies To Boost & Retain Customer Loyalty

To build customer loyalty in 2025, offer great service, rewards, and personal attention. Make customers feel valued with special offers and quick support. Always listen to […]

by Ayushi Gupta
Customer Sentiments
7 mins read

Hiring vs Outsourcing: Pros & Cons

What is Better – Hiring or Outsourcing? Running a business means constantly making decisions, and one of the biggest is whether to hire or outsource. Do […]

by Ashish Arpit
Customer Experience
7 mins read

A Comprehensive Guide to Back-Office Operations and Their Processes

Introduction Back-office tasks are important as all critical support roles play a significant part in the seamless functioning of an organization’s business. Most of these are […]

by Ashish Arpit
B2B Customer Service
8 mins read

What is Call Center Outsourcing?

Call center outsourcing means hiring another company to handle customer calls for you. Instead of answering every call yourself, you let a professional team do it […]

by Ayushi Gupta
Customer Experience
9 mins read

10 Proven Techniques for De-Escalating Difficult Customer Situations

Why De-Escalation Techniques in Customer Service Matter in 2025 Let’s be honest—no one likes dealing with angry customers. The raised voices, frustration, and sometimes outright rudeness […]

by Kushal MB
B2B Customer Service
8 mins read

CX Growth Starts Here: Strategies for Building a Strong Customer Experience Foundation

Why Customer Experience Strategy Matters Now More Than Ever Customers in 2025 have more choices than ever before. Whether it’s a SaaS product, an online retailer, […]

by Ayushi Gupta
Customer Experience