Why Customer Service Best Practices Matter Let’s be real—bad customer service is a dealbreaker. You could have the best product in the world, but if your […]
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7 mins read
10 Essential Customer Service Best Practices for Success
by
Ashish Arpit
B2B Customer Service
8 mins read
Offshore IT Outsourcing: Key Concepts and Best Practices Explained
A key tactic for companies trying to save costs, simplify operations, and access a large worldwide talent pool is offshore IT outsourcing. In 2025, consumer brands […]
by
Kushal MB
Customer Experience
7 mins read
What Is Customer Sentiment
A satisfied customer is the best business strategy of all. Almost every business depends on its customers to ensure success and sustainable growth. For consumer brands […]
by
Ayushi Gupta
B2B Customer Service
BPO
Customer Experience
Customer Sentiments
Customer Support
7 mins read
Customer Lifetime Value Importance: Key to Long-Term Business Success
Customer Lifetime Value (CLV) is the total money a business earns from a customer during their entire relationship. It considers how much a customer spends each […]
by
Ayushi Gupta
Customer Experience
9 mins read
Ultimate Guide to Call Center Quality Assurance: Tips & Best Practices
Key Takeaways for 2025 Call center quality assurance ensures consistent, high-quality customer interactions. Regular call monitoring & coaching improve agent performance and customer satisfaction. AI & […]
by
Ashish Arpit
Customer Experience
8 mins read
A Complete Guide to Understanding the Role of a Chat Moderator
A chat moderator is someone who keeps online conversations safe and respectful. Their job is to watch over messages in online business spaces (your social media […]
by
Kushal MB
Customer Experience
8 mins read
Tips To Build A Customer Support Team
The goal as a company is to build customer service that is not just the best but industry-defining. Gone are the days when pricing was the […]
by
Kushal MB
Customer Experience
8 mins read
How To Ensure a High Customer Satisfaction Score?
Customer Satisfaction Score (CSAT) measures how happy customers are with your product or service. In 2025, a higher CSAT score drives measurable business growth and customer […]
by
Kushal MB
Customer Experience
9 mins read
Customer Empathy Map: What Is It and Why Does It Matter?
A customer empathy map is a strategic visualization tool used by leading consumer brands and D2C companies in the US, UK & Australia. It helps leaders […]
by
Ayushi Gupta
Customer Sentiments
7 mins read
What Is Business Process Outsourcing?
Key Takeaways BPO (business process outsourcing) refers to contracting specific business functions to third-party providers. Companies use BPO to reduce costs, increase efficiency, and focus on […]
by
Ayushi Gupta
B2B Customer Service