Customer Experience (CX) covers everything your customer goes through when dealing with your business. It starts from the first time they hear about your brand (like […]
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7 mins read
What is Customer Experience?
by
Ashish Arpit
Customer Experience
6 mins read
Definitive Guide to Customer Experience Management
Customer Experience Management (CXM) allows you to track and improve how customers interact with your products or services. It helps you better understand what your customers […]
by
Kushal MB
Customer Experience
7 mins read
What is a Good Retention Rate?
Customer retention rate tells you how many customers keep using your product or service over a certain time. It helps you understand if people like your […]
by
Ashish Arpit
Customer Experience
8 mins read
Understanding Customer Churn: Definition, Meaning, and Strategies
Customer churn represents the number of customers who stop using your company’s products or services. Usually, this happens for many reasons, such as dissatisfaction, better offers […]
by
Ayushi Gupta
Customer Experience
9 mins read
What is a BPO Contact Center?
A BPO contact center is a company that helps other businesses by handling their customer service calls. They have trained staff who answer questions and solve […]
by
Ashish Arpit
B2B Customer Service
BPO
Customer Experience
Customer Support
7 mins read
What is Customer Journey Map?
A customer experience map visually represents how customers interact with your business from start to finish. It allows you to see things from the customer’s point […]
by
Ayushi Gupta
Customer Experience
8 mins read
What is Customer Value and How to Grow it?
Customer value can be understood as a metric of how a customer perceives a product after considering its cost, quality and the value it adds through […]
by
Kushal MB
Customer Experience
8 mins read
What is Learning and Development in Human Resource Management?
As a business owner, you want your employees to improve their skills and grow in their careers. This process is called Learning and Development (L&D) in […]
by
Ayushi Gupta
Customer Experience
8 mins read
KPO Meaning: Understanding Knowledge Process Outsourcing and Its Impact
KPO stands for Knowledge Process Outsourcing, a form of outsourcing where businesses delegate specialized, knowledge work to external experts. This means hiring another company to do […]
by
Ashish Arpit
Customer Experience
9 mins read
What is Customer Value? How Atidiv Can Help?
Customer Lifetime Value (CLTV) is the total revenue a business earns from a customer throughout their relationship. It directly links to customer retention, as higher retention […]
by
Ayushi Gupta
Customer Experience