Image annotation is the process of labeling or tagging images. It is used to train AI models to recognize objects, people, or patterns. This technique is […]
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9 mins read
What Is Image Annotation and What Is It Used For?
by
Kushal MB
Customer Experience
Image annotation
9 mins read
Understanding B2B Customer Service: Key Examples and Best Practices
Customer service in B2B is the support and assistance your business provides to other businesses that buy your products or services. Primarily, it is focused on […]
by
Ayushi Gupta
B2B Customer Service
Customer Experience
6 mins read
Leveraging Speech Analytics to Boost Call Center Performance
Speech analytics is a smart technology. It helps call centers to not only record calls but also analyze tone, emotions, recurring issues, and gaps. For customer […]
by
Ayushi Gupta
Customer Experience
11 mins read
How to Calm an Upset Customer Effectively?
An angry customer usually complains about your product or service. Sometimes, they become abusive and vent their frustration. To deescalate such situations, your customer support agents […]
by
Ashish Arpit
Customer Experience
10 mins read
Leveraging Data Analytics in Call Centres: Atidiv’s Approach to Improving Customer Experience
Call centre management refers to running a contact centre smoothly. The goal is to offer the best customer experience (CX). To do so, businesses should analyse […]
by
Kushal MB
Customer Experience
6 mins read
Great Customer Service Qualities That Strengthen Customer Relationships
Why Customer Service Qualities Matter More Than Ever Customer service skills help support agents assist customers in the best way possible. These skills allow them to […]
by
Ashish Arpit
BPO
Customer Experience
Customer Support
10 mins read
Difference Between Inbound vs. Outbound Calls: A Comprehensive Guide and Applications
Wondering about the inbound and outbound calls meaning? Inbound calls are calls coming in from customers. It could be for support, inquiries, or even placing an […]
by
Ayushi Gupta
Customer Experience
9 mins read
Customer Service Metrics That Drive Business Growth
Discover key customer service metrics that can enhance your team’s performance. Improve efficiency and satisfaction. Learn more with Atidiv today.
by
Ayushi Gupta
Customer Experience
9 mins read
Customer Service Examples: How Atidiv Provides Excellent Service Across Industries
Discover how Atidiv’s data-driven approach to customer service excellence helped companies save millions while achieving industry-leading satisfaction scores.
by
Ayushi Gupta
Customer Experience
7 mins read
Humans + AI: The Perfect Team for Customer Service Excellence
Discover how AI is transforming routine customer service tasks, what changes to expect, and how businesses can adapt. Start with Atidiv today.
by
Ayushi Gupta
Customer Experience