The customer experience trends in 2025 focus on hyper-personalisation, omnichannel engagement, omnichannel trends 2025 and strong customer retention. They also point to emerging technologies, like AI, […]
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12 mins read
Predictive Customer Experience Trends to Watch in 2025
by
Ashish Arpit
B2B Customer Service
12 mins read
Cost-Effective Strategies to Reduce Call Centre Cost
Key Takeaways Reducing call center costs doesn’t mean compromising on service—efficiency is your secret weapon. Automation, self-service, and smart staffing can lower expenses while boosting customer […]
by
Kushal MB
B2B Customer Service
12 mins read
What is a Customer Journey Map and Why Every Business Needs One?
A customer journey map is a visual representation of a customer’s experience with a business (from discovery to purchase and beyond). It covers key touchpoints, emotions, […]
by
Ashish Arpit
Customer Experience
11 mins read
How Does Co Browsing Work? Improve Customer Support in Real Time
Co-browsing is a real-time collaborative technology. Most businesses use it to offer an instant resolution to customer queries. Through it,agents can view and interact with a […]
by
Ashish Arpit
B2B Customer Service
12 mins read
How Live Agent Customer CX is Transformed by Live Chat Support
Live chat support is a real-time customer service channel. It allows businesses to communicate with customers through a chat window on their website or app. Using […]
by
Kushal MB
Customer Experience
13 mins read
Tiered Support: How to Build an Efficient Support Structure
A multi-tiered support model categorizes issues into different levels (tiers) based on complexity. Lower tiers handle simple problems, while higher tiers resolve more technical or specialised […]
by
Kushal MB
B2B Customer Service
11 mins read
Top Zendesk Competitors and Alternatives for Better Customer Support
Zendesk is a cloud-based customer service platform. Using it, you can manage customer support through ticketing, live chat, and automation. Despite its extensive features, it has […]
by
Ashish Arpit
B2B Customer Service
11 mins read
How to Prevent Bad Customer Service and Keep Your Customers Happy
Bad customer service occurs when a business fails to meet customer expectations. This makes your customers feel ignored, frustrated, or disrespected. Usually, this happens due to […]
by
Ayushi Gupta
B2B Customer Service
9 mins read
Effective Customer Service Management with Ticketing Systems
A ticketing system manages customer inquiries by converting them into trackable customer service tickets. It organises, prioritises, and automates responses which lead to faster issue resolution. […]
by
Ayushi Gupta
B2B Customer Service
BPO
Customer Experience
Customer Support
15 mins read
Highest Net Promoter Scores from Founders in 2025: How They Did It—and How You Can Too
Net Promoter Score (NPS) in 2025 is a customer loyalty metric. It measures how likely customers are to recommend a company, product, or service to others. […]
by
Kushal MB
Customer Sentiments