Introduction Back-office tasks are important as all critical support roles play a significant part in the seamless functioning of an organization’s business. Most of these are […]
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7 mins read
A Comprehensive Guide to Back-Office Operations and Their Processes
by
Ashish Arpit
B2B Customer Service
8 mins read
What is Call Center Outsourcing?
Call center outsourcing means hiring another company to handle customer calls for you. Instead of answering every call yourself, you let a professional team do it […]
by
Ayushi Gupta
Customer Experience
9 mins read
10 Proven Techniques for De-Escalating Difficult Customer Situations
Why De-Escalation Techniques in Customer Service Matter in 2025 Let’s be honest—no one likes dealing with angry customers. The raised voices, frustration, and sometimes outright rudeness […]
by
Kushal MB
B2B Customer Service
8 mins read
CX Growth Starts Here: Strategies for Building a Strong Customer Experience Foundation
Why Customer Experience Strategy Matters Now More Than Ever Customers in 2025 have more choices than ever before. Whether it’s a SaaS product, an online retailer, […]
by
Ayushi Gupta
Customer Experience
7 mins read
10 Essential Customer Service Best Practices for Success
Why Customer Service Best Practices Matter Let’s be real—bad customer service is a dealbreaker. You could have the best product in the world, but if your […]
by
Ashish Arpit
B2B Customer Service
8 mins read
Offshore IT Outsourcing: Key Concepts and Best Practices Explained
A key tactic for companies trying to save costs, simplify operations, and access a large worldwide talent pool is offshore IT outsourcing. In 2025, consumer brands […]
by
Kushal MB
Customer Experience
7 mins read
What Is Customer Sentiment
A satisfied customer is the best business strategy of all. Almost every business depends on its customers to ensure success and sustainable growth. For consumer brands […]
by
Ayushi Gupta
B2B Customer Service
BPO
Customer Experience
Customer Sentiments
Customer Support
7 mins read
Customer Lifetime Value Importance: Key to Long-Term Business Success
Customer Lifetime Value (CLV) is the total money a business earns from a customer during their entire relationship. It considers how much a customer spends each […]
by
Ayushi Gupta
Customer Experience
9 mins read
Ultimate Guide to Call Center Quality Assurance: Tips & Best Practices
Key Takeaways for 2025 Call center quality assurance ensures consistent, high-quality customer interactions. Regular call monitoring & coaching improve agent performance and customer satisfaction. AI & […]
by
Ashish Arpit
Customer Experience
8 mins read
A Complete Guide to Understanding the Role of a Chat Moderator
A chat moderator is someone who keeps online conversations safe and respectful. Their job is to watch over messages in online business spaces (your social media […]
by
Kushal MB
Customer Experience