Customer service over the phone is a method in which you offer telephonic support to your customers. It enables real-time and voice-based communication between your customer […]
Blogs
Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.
Trending Articles
12 mins read
Top Tips for Providing Excellent Phone Customer Support
by
Ashish
Customer Support
7 mins read
AI in Call Centers: Transforming Customer Support
With the market becoming more prone to AI-tech-related operations, customer support has not been an exception. AI-led customer support has led businesses to have more meaningful […]
by
Kushal
Uncategorized
7 mins read
How to Collect Customer Feedback: Tips & Best Practices for Success
Customer feedback is the best way to understand real-time issues customers face while using your service or product. Think of it as a sort of data-mining […]
by
Ashish
Customer Experience
10 mins read
How to Calculate Churn Rate: Formula and Key Insights To Reduce It
The churn rate is the percentage of customers who stop using your company’s product or service. It is calculated for a specific period (say quarterly or […]
by
Kushal
Customer Experience
10 mins read
Understanding Data Management and Its Importance in Business
Data management means collecting, storing, organising, and using your data correctly. It allows you to keep your data clean and easy to find. Also, such professional […]
by
Pratik Nasre
IT Support
9 mins read
Essential Guide to Customer Support in Online Casinos
Online casino customer support is a dedicated service. It assists players with account access, payments, game issues, and platform queries through channels like live chat, email, […]
by
Ashish
Customer Support
10 mins read
How to Increase Customer Retention Rate with Proven Strategies
Key Takeaways Retaining customers is more cost-effective and profitable than constantly acquiring new ones. Onboarding, personalized communication, and proactive support are essential for long-term loyalty. Tracking […]
by
Kushal
Customer Experience
6 mins read
Is Salesforce CRM Right for You? See the Full Review and Get Started!
For any business to grow substantially over a projected timeframe, it is important to build a meaningful customer relationship. Whether the business is large or small, […]
by
Pratik Nasre
Customer Sentiments
10 mins read
How to Choose the Best Pricing Model for Customer Support Software
Most customer support software (like a CRM) has multiple pricing models. They charge businesses based on factors like users, ticket volume, or automation. For example, Gorgias […]
by
Pratik Nasre
Customer Experience
9 mins read
How Much Does Customer Service Really Impact the Customer Experience?
Key Takeaways Excellent customer service directly impacts customer satisfaction, loyalty, and lifetime value. Modern service goes beyond speed—empathy, personalization, and proactive support matter more than ever. […]
by
Pratik Nasre
Customer Experience