Live chat support is a real-time interaction channel that allows customers to communicate directly with a business through its website or app. There are several benefits […]
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9 mins read
Top Benefits of Live Chat Support for Your Website’s Growth
by
Ben Falloon
B2B Customer Service
BPO
Customer Experience
Customer Support
6 mins read
How Atidiv’s CX Experts Unlock The Full Power Of Gorgias For Ecommerce Brands
Key Takeaways: Most brands underuse their support tools: Gorgias has powerful features, but many teams don’t take full advantage of them. Atidiv’s CX experts unlock Gorgias’s […]
by
Ingrid Galvez
Customer Support
11 mins read
Top AI Messaging Support Platforms Businesses Should Know About in 2025
AI messaging platforms are digital systems that use artificial intelligence to automate customer conversations. They understand natural language to provide instant and accurate responses across various […]
by
Ben Falloon
AI Support
B2B Customer Service
BPO
Customer Experience
Customer Support
10 mins read
The Role of AI in Improving Response Times for Email Support in 2025
Email support principally applies the very qualities of AI email automation that are its strong points: to perform repetitive tasks with accuracy. Therefore, human CX agents […]
by
Ben Falloon
Email Support
10 mins read
How Contact Center AI Is Transforming Sales & Service
Contact center AI is a potent tool for modern customer experience because it not only streamlines work processes but also takes complete care of sales processes. […]
by
Ben Falloon
AI Support
11 mins read
Is AI making customer service better… or just less human? Customer Experience in 2025
AI in customer service refers to the use of intelligent systems that can assist customers in real time. These tools automate routine interactions, provide instant answers, […]
by
Ben Falloon
AI Support
10 mins read
Call Center AI Guide: Revamp Your Customer Service With AI
Call center AI has been instrumental in bringing to the concerned business superior CX services along with customer satisfaction that invariably translates to greater revenues. AI […]
by
Ben Falloon
AI Support
12 mins read
The Role of AI in Reducing Customer Churn in 2025
AI for customer retention refers to the usage of artificial intelligence to study customer behavior. Through this analysis, AI models try to spot “churn risks” and […]
by
Maximilian Straub
Customer Complaints
10 mins read
Is AI Making Call Center Agents Better Or Replacing Them?
AI in call centers has been instrumental in modern times to enhance employee efficiency and thereby reduce operational costs. The question of whether AI is making […]
by
Maximilian Straub
AI Support
10 mins read
A Little of That Human Touch: Rethinking CX in the Age of AI 2025
Human touch in customer experience refers to hiring human agents and offering customer support with empathy, personalization, and creativity. This approach treats customers as individuals and […]
by
Maximilian Straub
AI Support