Live chat support is a real-time customer service channel. It allows businesses to communicate with customers through a chat window on their website or app. Using […]
Blogs
Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.
Trending Articles
11 mins read
How Live Agent Customer CX is Transformed by Live Chat Support
by
Kushal MB
Customer Experience
9 mins read
Effective Customer Service Management with Ticketing Systems
A ticketing system manages customer inquiries by converting them into trackable customer service tickets. It organises, prioritises, and automates responses which lead to faster issue resolution. […]
by
Ayushi Gupta
B2B Customer Service
BPO
Customer Experience
Customer Support
11 mins read
What is Out of Production Stock Called and How to Avoid Stockouts in 2025?
A product is out of stock when your customers cannot purchase it due to depleted inventory. This can occur in both online and offline stores. For […]
by
Ayushi Gupta
Customer Experience
10 mins read
Pros and Cons of Outsourcing You Need to Know
Small businesses achieve cost savings alongside enhanced efficiency by delegating work to outside vendors through outsourcing. The outsourcing method presents two major dangers, which include quality […]
by
Ayushi Gupta
Customer Experience
11 mins read
Effective Ways to Improve Your Customer Lifetime Value
Introduction Businesses seeking long-term growth and profitability must increase customer lifetime value (CLV). CLV calculates the total amount of money a customer is anticipated to bring […]
by
Ayushi Gupta
Customer Experience
12 mins read
7 Benefits of Customer Support Outsourcing for Better Business Performance
Why Customer Service Outsourcing is a Game-Changer Running a business is already a juggling act—managing products, marketing, sales, operations, and everything in between. Now throw customer […]
by
Ayushi Gupta
Customer Experience
10 mins read
Ten Key Benefits of Business Process Outsourcing (BPO)
Imagine you are running a business and selling products and services to customers. You know what sells and how the quality of your products and services […]
by
Ayushi Gupta
Customer Experience
12 mins read
Top 12 Customer Experience Tools For 2025
CX tools are software solutions that enhance customer experience. They collect feedback, analyse data, and automate communications. This makes customer service faster, reduces complaints, and boosts […]
by
Ayushi Gupta
Customer Experience
11 mins read
Hiring vs Outsourcing: Pros & Cons
What is Better – Hiring or Outsourcing? Running a business means constantly making decisions, and one of the biggest is whether to hire or outsource. Do […]
by
Ashish Arpit
Customer Experience
12 mins read
What is Call Center Outsourcing?
Call center outsourcing means hiring another company to handle customer calls for you. Instead of answering every call yourself, you let a professional team do it […]
by
Ayushi Gupta
Customer Experience
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