Customer retention rate tells you how many customers keep using your product or service over a certain time. It helps you understand if people like your […]
Blogs
Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.
Trending Articles
8 mins read
What is a Good Retention Rate?
by
Ashish Arpit
Customer Experience
9 mins read
Understanding Customer Churn: Definition, Meaning, and Strategies
Customer churn represents the number of customers who stop using your company’s products or services. Usually, this happens for many reasons, such as dissatisfaction, better offers […]
by
Ayushi Gupta
Customer Experience
11 mins read
What is a BPO Contact Center?
A BPO contact center is a company that helps other businesses by handling their customer service calls. They have trained staff who answer questions and solve […]
by
Ashish Arpit
B2B Customer Service
BPO
Customer Experience
Customer Support
9 mins read
What is Customer Journey Map?
A customer journey map visually represents how customers interact with your business from start to finish. It allows you to see things from the customer’s point […]
by
Ayushi Gupta
Customer Experience
7 mins read
What is Customer Value and How to Grow it?
Customer value can be understood as a metric of how a customer perceives a product after considering its cost, quality and the value it adds through […]
by
Kushal MB
Customer Experience
7 mins read
What is Learning and Development in Human Resource Management?
As a business owner, you want your employees to improve their skills and grow in their careers. This process is called Learning and Development (L&D) in […]
by
Ayushi Gupta
Customer Experience
9 mins read
KPO Meaning: Understanding Knowledge Process Outsourcing and Its Impact
KPO stands for Knowledge Process Outsourcing. This means hiring another company to do tasks that need special skills or require deep knowledge. For business owners, this […]
by
Ashish Arpit
Customer Experience
10 mins read
What is Customer Value? How Atidiv Can Help?
Customer Lifetime Value (CLTV) is the total revenue a business earns from a customer throughout their relationship. It directly links to customer retention, as higher retention […]
by
Ayushi Gupta
Customer Experience
10 mins read
What Is Image Annotation and What Is It Used For?
Image annotation is the process of labeling or tagging images. It is used to train AI models to recognise objects, people, or patterns. This technique is […]
by
Kushal MB
Customer Experience
Image annotation
11 mins read
Understanding B2B Customer Service: Key Examples and Best Practices
Customer service in B2B is the support and assistance your business provides to other businesses that buy your products or services. Primarily, it is focused on […]
by
Ayushi Gupta
B2B Customer Service
Customer Experience
Our data-
driven process unlocks growth opportunities.
1
Discover
We listen to your needs and identify where we can support you.
2
Develop
We create a tailored plan to achieve your goals.
3
Deliver
We help you grow your business as an extension of your team.