Delegating non-core functions in CX, like outsourcing email marketing, is a strategy that more and more businesses are adopting these days. The modus operandi is effective […]
Blogs
Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.
Filter by:
All Ad Operations AI Support B2B Customer Service BPO Business Operations content moderation Customer Complaints Customer Experience Customer Sentiments Customer Support Email Support HR Image annotation IT Support learning and development in HRM Media Buying & Execution Media Operations Social Media Support voice supportTrending Articles
10 mins read
Why Outsourcing Email Support Services is a Smart Move in 2025
by
Maximilian Straub
Email Support
10 mins read
What Service Should You Use for AI Voice Agents in 2025?
The service that you should subscribe to for your AI voice agents is largely contingent on your business requirements. Depending on the level of sophistication required […]
by
Ben Falloon
AI Support
10 mins read
AI-Powered Email Support: What Businesses Need to Know in 2025
AI email support is the use of artificial intelligence to manage email communication with customers. This technique uses digital assistants to organize inboxes, create replies, and […]
by
Ben Falloon
Email Support
10 mins read
Could Virtual Voice Agents Replace Customer Support Calls in 2025
Voice-based virtual assistance has been experimentally and successfully used to manage customer issues. However, the purpose of AI usage was never to replace human labour with […]
by
Maximilian Straub
AI Support
10 mins read
Ethical AI in Customer Experience: Balancing Innovation and Privacy
Balancing ethical AI and enforcing privacy does not have to be mutually exclusive with free and unbridled innovation. Making a case for data security and data […]
by
Maximilian Straub
AI Support
10 mins read
How do streaming platforms use AI in 2025 to enhance user experience?
If any technology has materialized with more potency than anyone predicted, it is AI. Streaming platforms are ensuring a superior user experience with the help of […]
by
Ben Falloon
AI Support
9 mins read
AI Live Chat Support for Multilingual Customers: Breaking Barriers in 2025
Multilingual live chat is a potent tool to rope in customers who are not yet acquainted with your brand. Despite targeted ad campaigns, your convincing does […]
by
Ben Falloon
AI Support
B2B Customer Service
BPO
Customer Experience
Customer Support
10 mins read
AI-Driven Sentiment Analysis: Improving Call Center Customer Interactions in 2025
AI sentiment analysis is a potent tool that ensures that the CX agent is provided with the context on the mood of the customer. Sentiment analysis […]
by
Maximilian Straub
Customer Experience
Customer Sentiments
Customer Support
10 mins read
Why Mail Is Still the Backbone of Effective Email Customer Support?
Table of Contents Introduction What is a customer service email? What is the Effective email response for support? How to enhance customer experience with email? Why […]
by
Aayushi
Email Support
9 mins read
The Hidden Costs of Effective Email Handling For Customer Support
Table of contents Introduction What are the hidden costs of effective email handling for customer support? The time and productivity of the employee Professional development training […]
by
Aayushi
Email Support