Customer service channels represent touchpoints used by your business to provide customer support. Commonly, these include phone, email, chatbots, live chat, social media, video chat, and […]
Blogs
Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.
Trending Articles
10 mins read
Choosing Customer Service Channels: What Works Best for Your Industry?
by
Pratik Nasre
B2B Customer Service
10 mins read
Effective Ways to Improve Your Customer Lifetime Value
Introduction Businesses seeking long-term growth and profitability must increase customer lifetime value (CLV). CLV calculates the total amount of money a customer is anticipated to bring […]
by
Pratik Nasre
Customer Experience
11 mins read
Why You Should Think About Partnering with Customer Service Outsourcing Companies
Why Customer Service Outsourcing is a Game-Changer Running a business is already a juggling act—managing products, marketing, sales, operations, and everything in between. Now throw customer […]
by
Pratik Nasre
Customer Experience
9 mins read
Ten Key Benefits of Business Process Outsourcing (BPO)
Imagine you are running a business and selling products and services to customers. You know what sells and how the quality of your products and services […]
by
Pratik Nasre
Customer Experience
10 mins read
Top 12 Customer Experience Tools For 2025
CX tools are software solutions that enhance customer experience. They collect feedback, analyse data, and automate communications. This makes customer service faster, reduces complaints, and boosts […]
by
Pratik Nasre
Customer Experience
9 mins read
What Does a Chat Moderator Do? Key Responsibilities Explained
Key Takeaways Chat moderators ensure rules are followed, block spam, and keep discussions in online forums respectful and engaging. Aside from keeping an eye on the […]
by
Ashish
B2B Customer Service
10 mins read
12 Proven Strategies To Boost & Retain Customer Loyalty
To build customer loyalty, offer great service, rewards, and personal attention. Make customers feel valued with special offers and quick support. Always listen to feedback and […]
by
Pratik Nasre
Customer Sentiments
10 mins read
Hiring vs Outsourcing: Pros & Cons
What is Better – Hiring or Outsourcing? Running a business means constantly making decisions, and one of the biggest is whether to hire or outsource. Do […]
by
Ashish
Customer Experience
8 mins read
A Comprehensive Guide to Back-Office Operations and Their Processes
Introduction Back-office tasks are important as all critical support roles play a significant part in the seamless functioning of an organisation’s business. Most of these are […]
by
Ashish
B2B Customer Service
10 mins read
What is Call Center Outsourcing?
Call center outsourcing means hiring another company to handle customer calls for you. Instead of answering every call yourself, you let a professional team do it […]
by
Pratik Nasre
Customer Experience