The utilisation of IT in the hospitality industry demands an understanding of the fundamental question: what is the hospitality industry? Before opting for an IT-based service, […]
Blogs
Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.
Trending Articles
10 mins read
IT Support for the Hospitality Industry: Key Considerations and Benefits
by
Kushal
Customer Experience
13 mins read
Top 10 Countries for Outsourcing BPO in 2025
Some best countries for outsourcing in 2025 are India, Vietnam, the Philippines, Poland, Malaysia, and China. These nations have affordable labour, skilled talent, and strong English […]
by
Ayushi
Customer Experience
11 mins read
Elevating Online Travel Customer Experience: A Journey
Travel customer experience is the complete journey a traveller goes through when interacting with a travel brand online (from booking to feedback). As a travel agency, […]
by
Ayushi
Customer Experience
10 mins read
Drive Customer Success – Learn How a Manager Can Transform Your Strategy!
To drive customer success, you need a combination of CSM, SAP, and Data! Together, they form a comprehensive customer success strategy. In it, a Customer Success […]
by
Ayushi
Customer Experience
13 mins read
Is Zoho Right for You? Weigh the Zoho Crm Pros and Cons Before You Decide!
Zoho CRM is a customer relationship management platform. It lets you manage sales, marketing, and customer support processes from one place. However, before making the selection, […]
by
Ayushi
Customer Experience
10 mins read
BPO vs KPO Which Is Better: Discover Outsourcing Solution Delivering the Best ROI?
KPO vs BPO which is better for your business, depends on your operational needs and growth goals. BPO handles routine tasks. Whereas, KPO delivers expert and […]
by
Ashish
Customer Experience
9 mins read
Strategies to Prevent Workplace Burnout and Boost Morale
Preventing workplace burnout refers to proactive efforts that reduce chronic work-related stress. To create a supportive work environment, you set realistic expectations and promote work-life balance. […]
by
Kushal
Customer Experience
10 mins read
Understanding 13th Month Pay: Global Practices and Benefits
13th salary is an additional payment made to employees. Usually, it is equal to one month’s basic salary. This extra pay is either mandated by law […]
by
Ashish
Uncategorized
9 mins read
Crafting Effective SLAs: Key Components and Best Practices
Service Level Agreements (SLAs) are legally acceptable contracts executed between a provider and a client. They explain the scope of work, acceptable quality, and responsibilities of […]
by
Kushal
Customer Experience
Customer Support
11 mins read
Developing a Comprehensive and Effective Customer Care Strategy
A customer care business plan is a structured guide. It defines how a company will support customers before, during, and after a sale. To make this […]
by
Ashish
B2B Customer Service
Customer Experience