Case study
Enhanced customers’ digital shopping experience with an efficient product catalog management.
Letting Our Numbers Speak to You!
97%
Volume handled v/s inhouse
$20M
Savings till date
300+
Dedicated trained agents
30+
Countries covered
11+
Languages supported
6M+
Requests managed annually
Our Back-Office Experts have Got You Covered!
Effective back-office management adhering to best practices that streamline operations, provide quality control, and track output.
Our Back-Office Experts have Got You Covered!
Effective back-office management adhering to best practices that streamline operations, provide quality control, and track output.
Standardised Processes
Standardised Processes
A set of protocols and procedures are created to ensure uniformity, lowered errors, and enhanced productivity. Documenting workflows, locating bottlenecks, and improving procedures to cut costs and streamline jobs are our primary steps in standardizing processes.
Quality Control
Quality Control
We implement processes and protocols to find and prevent errors or defects thus ensuring correctness and dependability for establishing quality control. Our team also performs regular audits, and develop corrective actions to address any issues that arise.
Leveraging Technology
Leveraging Technology
Technology is a game-changer as it increases productivity, decreases manual errors, and automates repetitive processes. We identify the procedures that require the most manpower, are the most error-prone, or takes the longest to complete and then implement software that can automate these chores, thus increasing their effectiveness.
Hiring, Professional Traning and Development
Hiring, Professional Traning and Development
Our strong hiring and training mechanism ensures that our team possesses the abilities and knowledge required to carry out their tasks successfully. We also conduct regular training sessions and coaching to improve their understanding of the role and adherence.
Monitor Performance Metrics
Monitor Performance Metrics
We identify KPIs that are important to your company, such as cycle times, error rates, or customer satisfaction levels. These KPIs are used to track performance, pinpoint areas that need development, and gauge advancement over time.
Data Driven Decisions
Data Driven Decisions
We help clients gain a competitive edge by using data to identify opportunities, optimize processes, and make informed decisions. We collect and analyze relevant data sources, provide actionable insights and recommendations, and deliver measurable improvements in business performance such as increased revenue, improved efficiency, and reduced risk.
Standardised Processes
A set of protocols and procedures are created to ensure uniformity, lowered errors, and enhanced productivity. Documenting workflows, locating bottlenecks, and improving procedures to cut costs and streamline jobs are our primary steps in standardizing processes.
Quality Control
We implement processes and protocols to find and prevent errors or defects thus ensuring correctness and dependability for establishing quality control. Our team also performs regular audits, and develop corrective actions to address any issues that arise.
Leveraging Technology
Technology is a game-changer as it increases productivity, decreases manual errors, and automates repetitive processes. We identify the procedures that require the most manpower, are the most error-prone, or takes the longest to complete and then implement software that can automate these chores, thus increasing their effectiveness.
Hiring, Professional Traning and Development
Our strong hiring and training mechanism ensures that our team possesses the abilities and knowledge required to carry out their tasks successfully. We also conduct regular training sessions and coaching to improve their understanding of the role and adherence.
Monitor Performance Metrics
We identify KPIs that are important to your company, such as cycle times, error rates, or customer satisfaction levels. These KPIs are used to track performance, pinpoint areas that need development, and gauge advancement over time.
Data Driven Decisions
We help clients gain a competitive edge by using data to identify opportunities, optimize processes, and make informed decisions. We collect and analyze relevant data sources, provide actionable insights and recommendations, and deliver measurable improvements in business performance such as increased revenue, improved efficiency, and reduced risk.
Powering All Your Back-Office Operations
Atidiv’s services cater to all your data needs, be it entering crucial customer information, financial records, sales data, product information, survey results, or any other data – we’ve got you covered. With expertise in manually inputting data from various sources like paper documents, forms, images, or electronic files, our team ensures that your data is efficiently and accurately processed into your database system. No more data management hassles, let us handle it for you!
Our end-to-end inventory management cycle includes everything from product classification, inventory labeling, demand forecasting, inventory optimization, ABC analysis, inventory visibility, order fulfillment and more! Our expert team ensures that your business reduces errors and improves order accuracy while streamlining supply chain efficiency and reducing inventory holding costs. We’ll also organize your products into relevant categories or tags, making your life a whole lot easier!
From conducting surveys to analyzing industry trends, we use cutting-edge statistical techniques, machine learning algorithms, and predictive modeling to uncover patterns and insights that help businesses better understand their customers, competitors, and internal operations. With our data-driven approach, you can make more informed decisions and take your business to the next level.
Our team specializes in developing custom metrics and benchmarks, conducting performance audits, and providing recommendations for improvement. With our expertise, you can keep tabs on your progress and make data-driven decisions that propel your business forward.
Keep your online space safe and respectful with our cutting-edge image and video moderation services! Our team of experts ensure to identify and remove inappropriate or offensive content, from explicit imagery, hate speech to graphic violence and other forms of harmful content. Before anything goes public, we’re on the job! we provide services like color correction and exposure adjustment cropping, resizing, removing unwanted objects, adding or removing elements. Applying various filters and effects to enhance the visual appeal of your images and videos. With our help, you can create a welcoming online environment that keeps your users coming back for more.
Improve your catalog management processes to provide better customer experience, increase sales, and stay competitive in the marketplace by providing clean-up, categorize, classify, standardize product data to ensure consistency and accuracy across all channels. We also take care of attribute enhancement such as size, color, material, images, videos and product descriptions. By analyzing competitor’s product offerings, we provide insights on how to improve your catalog to stay competitive!
Data Entry
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Atidiv’s services cater to all your data needs, be it entering crucial customer information, financial records, sales data, product information, survey results, or any other data – we’ve got you covered. With expertise in manually inputting data from various sources like paper documents, forms, images, or electronic files, our team ensures that your data is efficiently and accurately processed into your database system. No more data management hassles, let us handle it for you!
Inventory Management
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–
Our end-to-end inventory management cycle includes everything from product classification, inventory labeling, demand forecasting, inventory optimization, ABC analysis, inventory visibility, order fulfillment and more! Our expert team ensures that your business reduces errors and improves order accuracy while streamlining supply chain efficiency and reducing inventory holding costs. We’ll also organize your products into relevant categories or tags, making your life a whole lot easier!
Market Research
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–
From conducting surveys to analyzing industry trends, we use cutting-edge statistical techniques, machine learning algorithms, and predictive modeling to uncover patterns and insights that help businesses better understand their customers, competitors, and internal operations. With our data-driven approach, you can make more informed decisions and take your business to the next level.
Performance Measurement
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–
Our team specializes in developing custom metrics and benchmarks, conducting performance audits, and providing recommendations for improvement. With our expertise, you can keep tabs on your progress and make data-driven decisions that propel your business forward.
Photo and Video Retouching/Editing
+
–
Keep your online space safe and respectful with our cutting-edge image and video moderation services! Our team of experts ensure to identify and remove inappropriate or offensive content, from explicit imagery, hate speech to graphic violence and other forms of harmful content. Before anything goes public, we’re on the job! we provide services like color correction and exposure adjustment cropping, resizing, removing unwanted objects, adding or removing elements. Applying various filters and effects to enhance the visual appeal of your images and videos. With our help, you can create a welcoming online environment that keeps your users coming back for more.
Catalog Management
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–
Improve your catalog management processes to provide better customer experience, increase sales, and stay competitive in the marketplace by providing clean-up, categorize, classify, standardize product data to ensure consistency and accuracy across all channels. We also take care of attribute enhancement such as size, color, material, images, videos and product descriptions. By analyzing competitor’s product offerings, we provide insights on how to improve your catalog to stay competitive!
We don’t just provide back-office support, we deliver peace of mind!
let’s talk.Unleashing the Power of Atidiv’s Partnership:
Our Success Stories
Know how our back office support made a real difference to different companies.
Case Study
Enhanced Customers’ Digital Shopping Experience through Efficient Catalog Management
Case Study
Assisting Virtual Reality Platform with Research and Video Editing
Team
Our Greatest Strength and Asset
Efficiency is doing things right, effectiveness is doing the right things. We handle both for you!
You will not come across an average-level team member in our content and back-office support. Led by ex-MBB professionals, our team consists of sharp, smart and efficient professionals, hired with strong hiring criteria and requirements.
We ensure to train them for becoming an extension of your in-house team to support and manage your brand’s face on the back-end, while enabling you to focus on your business initiatives.
10+
Years of average experience
We ensure to train them for becoming an extension of your in-house team to support and manage your brand’s face on the back-end, while enabling you to focus on your business initiatives.
10+
Years of average experience
The Talk of the Town: Back Office Support That Delivers!
“The Atidiv team has always been reliable when it comes to maintaining and managing the work given to them. The attention to detail on training leads to high quality results and the ability to course correct when updates are made. Giving feedback has been most helpful in ensuring the work is completed accurately.”
Andy Pathius
Do what you do the best, and outsource the rest, with Atidiv!
Schedule a call.FAQs
Outsourcing your back-office operations can provide many benefits to your business, such as: Saving costs. Improved efficiency. Increased productivity. Access to specialized skills and expertise. Enables you to focus on core business activities.
Of course! We offer highly customization offerings to solve your custom back-office needs with dedicated FTE’s specially trained on your process are on-board to deliver your service request. We also provide the flexibility to ramp-up and ramp-down your request based on the seasonality of your business with prior notice.
Atidiv’s primary focus is to keep your data safe.
We leverage strong data security infrastructure such as:
- Firewalls.
- Quarterly data security audit.
- Controlled data access points.
- Multi-factor authentication for all our processes. We have well-established clear data security protocols, to which our team
adheres.
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Unveiling the Exciting Perks of Your 4-Week Risk-Free Trial!
Establish Scalable CX Function
Atidiv leverages industry leaders and CX specialists to diagnose, design and implement a bespoke scalable CX process including in-depth training documentation, real-time dashboards, macro books, Playbooks, tool documents, etc. Receive strategic guidance from our experienced Directors, as we seamlessly integrate with your team. And well, this is all free!
Increase Operational Firepower
With a 3-tier dedicated team and in-house training, we hit the ground running. You can expect immediate firepower to operations and acceleration in customer query resolution.
Diversification and Performance Bench-marking
Compare performance across teams to benchmark performance. If we don’t outperform your current solution, you are free to walk away – no strings attached!