Case study
Helped Tirebuyer Achieve the Best Customer Service Award by Newsweek
Metrics that Matter the Most for Your CX
2 mins
of response time on calls
30 mins
of revert time on email
45 secs
of reply time on chat
99%
of average quality assurance
50%
reduction in cost
1 to 300+
FTEs to serve brands
Your Search Ends Here – Meet Atidiv,
the Most Empathetic Customer Service Support
Solution on the Market
We know and live nuanced e-commerce and digitally native pain points.
We are the most flexible, nimble, data-driven solution on the market to face these nuances head on!
Your Search Ends Here – Meet Atidiv, the Most Empathetic Customer Service Support Solution on the Market
We know and live nuanced e-commerce and digitally native pain points. We are the most flexible, nimble, data-driven solution on the market to face these nuances head on!
Daily Reporting
Daily Reporting
We utilize our proprietary data tools to deliver daily, weekly, and monthly KPI tracking and customized reporting that will reduce your CX total cost of ownership.
Ramp Up/Ramp Down Services
Ramp Up/Ramp Down Services
Atidiv knows that no two months are created equal. We provide monthly team ramp-up and ramp-down solutions to flexibly meet your team demands for BFCM and other seasonality changes.
Buffer Model
Buffer Model
As the saying goes, “Stuff happens!” We ensure 20% team member buffer thresholds to ensure your SLAs are met regardless of any uncontrollable events.
Predictive Ticket Modeling to Optimize Staffing
Predictive Ticket Modeling to Optimize Staffing
Our business analysts will help you model your ticket patterns to optimally staff your team every month, every year, etc.
Higher Retention and Conversion
Higher Retention and Conversion
Our goal is to delight your customers, share positive reviews and UGC, and keep them coming back for more. Our approach leads to higher sales conversions and increased retention.
Daily Reporting
We utilize our proprietary data tools to deliver daily, weekly, and monthly KPI tracking and customized reporting that will reduce your CX total cost of ownership.
Ramp Up/Ramp Down Services
Atidiv knows that no two months are created equal. We provide monthly team ramp-up and ramp-down solutions to flexibly meet your team demands for BFCM and other seasonality changes.
Buffer Model
As the saying goes, “Stuff happens!” We ensure 20% team member buffer thresholds to ensure your SLAs are met regardless of any uncontrollable events.
Predictive Ticket Modeling to Optimize Staffing
Our business analysts will help you model your ticket patterns to optimally staff your team every month, every year, etc.
Higher Retention and Conversion
Our goal is to delight your customers, share positive reviews and UGC, and keep them coming back for more. Our approach leads to higher sales conversions and increased retention.
We Work Exclusively for You and Your Customers!
Dedicated Team Set-Up
Dedicated Team Set-Up
Matching your company’s ethos and values, our dedicated team embodies your brand voice, because for us it’s about building relationships and trust, not just customer service. Led by ex-McKinsey professionals, our team speaks your brand language as we offer geo diversity to match the accent of your brand, offering the best experience to your customers.
Outstanding Flexibility and Support
Outstanding Flexibility and Support
We understand the importance of being there for your customers when they need you the most. So, we provide 24x7x365 support along with seasonal flexibility, by hiring, and training every member, saving your time and efforts. All the assistance your customers need, and whenever they need it; thus building lasting relationships that foster customer loyalty.
Reliability and Consistency
Reliability and Consistency
Yes, you can depend on us! From speedy response times to effective solutions, and our unwavering commitment to excellence, you can be rest assured that your customers are in good hands.
Atidiv’s CX Experts – Bringing Affinity for Your Customers and
Data-Driven Solutions for Your Brand
Atidiv’s CX Experts – Bringing Affinity for Your Customers and Data-Driven Solutions for Your Brand
Here’s How We Drive Your CX Ecosystem!
We don’t let any message, comment or query received on your social media platforms go unattended! Atidiv manages tickets, addresses customer issues, maintaining best-in-class response across all mediums,
including: email, chat, voice, text, and increasingly social media.
Our team takes care of all inbound and outbound communications with your customers in 11+ languages, along with Atidiv’s 24X7 real-time voice support, resolving complex issues quickly and enhancing your sales activities.
We don’t just recruit and hire team members, we carefully train each one to be efficient and effective, saving you valuable time and effort. With more than a decade of experience under our belt and a track record of successfully training over 2.5K team members, we have the expertise needed to take your business to the next level. And when it comes to handling seasonal ticket peaks and troughs, our extensive ramp-up and ramp-down model ensures that your brand is always prepared.
Our live, automated CX dashboard provides custom, detailed, and specific reports with valuable insights into customer experience and offers recommendations for continuous improvement, based on recurring patterns and challenges that arise during the process.
Omnichannel Support
+
–
We don’t let any message, comment or query received on your social media platforms go unattended! Atidiv manages tickets, addresses customer issues, maintaining best-in-class response across all mediums,
including: email, chat, voice, text, and increasingly social media.
Communication in 11+ Languages
+
–
Our team takes care of all inbound and outbound communications with your customers in 11+ languages, along with Atidiv’s 24X7 real-time voice support, resolving complex issues quickly and enhancing your sales activities.
Seasonal Flexibility & People Services
+
–
We don’t just recruit and hire team members, we carefully train each one to be efficient and effective, saving you valuable time and effort. With more than a decade of experience under our belt and a track record of successfully training over 2.5K team members, we have the expertise needed to take your business to the next level. And when it comes to handling seasonal ticket peaks and troughs, our extensive ramp-up and ramp-down model ensures that your brand is always prepared.
Automated CX Dashboard
+
–
Our live, automated CX dashboard provides custom, detailed, and specific reports with valuable insights into customer experience and offers recommendations for continuous improvement, based on recurring patterns and challenges that arise during the process.
Well, CX has no pause button, so neither do we!
Get in TouchCase Study:
CX Transformations with Our Expert Services
Some of the transformations that brands have undergone through our customer experience management,by gaining exceptional strategies.
Case Study
Helped Tirebuyer Achieve the Best Customer Service Award by Newsweek
Case Study
Increased Customer Acquisition by 20% through Proactive Social Media Comments and DM Management
Team
Our Greatest Strength and Asset
We bring-in highly consultative approach for your customer experience support, and provide thought leadership whenever needed; which means we are not just executors but also consultants. One of our Account managers is based in Philippines, thus offering geo diversity to meet all our client’s expectations and needs. Moreover, our customer experience management leaders have built exceptional teams for brands like Hubble, Native, and many more.
Led by ex-McKinsey professionals, with an educational background from top-institutes, our team members are committed to delivering high-quality results to clients.
100+
Team members on Ad Ops
5+
years of average experience
100+
Team members on Ad Ops
5+
years of average experience
We’re Well-Versed with the
Tech Stack You Need!
Team Atidiv has expertise in every CX support tool and the modern brand tech-stack, including…
Team Atidiv has expertise in every CX support tool and the modern brand
tech-stack, including…
The Voice of Our Clients – Testimonials That Speak for Themselves
“It has been my pleasure to work with Atidiv team. 2 years back, we started with a team of 5 & now we are a 35+ membered team and still growing strong. I find the team’s productivity best in class while maintaining excellent CX metrics-resolution time, CSAT, NPS etc. All credits to our base foundations of processes and training which has scaled flawlessly. This is reason we were ranked #1 in Customer Service by Newsweek in the Tire Category.
Looking forward to fuel each other’s growth as we have done in the past.”
Tirebuyer
Don’t Let Your Competitors Outshine You – Upgrade Your CX Now!
Schedule a call.FAQs
We have a three-layered team structured efficiently to provide support and bespoke solutions in every level of customer experience.
– Top layer consists of Business-Unit Heads who are ex-McKinsey professionals overlooking the Managers and Team Leads.
– 2nd layer consists of Sr. Managers, Managers, Team Leads and Analysts who have a vast experience in customer experience support management. One of our managers is based in Philippines, to provide geo diversity for meeting your brands CX needs.
– Our 3rd layer includes an exclusive team dedicated for your brand and your customers, who’ll feel like an extension of your own team.
We are true to what we showcase! Our team is available 24×7 to respond to all the tickets and enquirers raised by your customers.
Of course! We cater to the seasonal demand to meet your business needs and to keep your customers satisfied.
We offer a range of pricing options depending on the level of service and support that you require. Factors such as the size of your business, the complexity of your support needs, and the level of customization required might also impact the pricing. Feel free to schedule a call to discuss this further.
Featured Blogs
Unveiling the Exciting Perks of Your 4-Week Risk-Free Trial!
Establish Scalable CX Function
Atidiv leverages industry leaders and CX specialists to diagnose, design and implement a bespoke scalable CX process including in-depth training documentation, real-time dashboards, macro books, Playbooks, tool documents, etc. Receive strategic guidance from our experienced Directors, as we seamlessly integrate with your team. And well, this is all free!
Increase Operational Firepower
With a 3-tier dedicated team and in-house training, we hit the ground running. You can expect immediate firepower to operations and acceleration in customer query resolution.
Diversification and Performance Bench-marking
Compare performance across teams to benchmark performance. If we don’t outperform your current solution, you are free to walk away – no strings attached!